Terms and Conditions
Updated: 15th May 2025
These Terms and Conditions ("Terms") govern your access to and use of the website synxsoft.com and the software, platforms, and services (“Services”) offered by SynxSoft Sdn Bhd (“we”, “us”, “our”).
By accessing our website or using our services, you agree to comply with these Terms. If you do not agree with any part of these Terms, you must not use our website or services.
1. Definitions
- “Client” refers to any individual or entity that accesses or uses our Services.
- “Services” means our SaaS platforms, consulting services, and any other products or solutions offered.
- “User” means any person using or accessing our Services, including website visitors.
2. Use of the Website and Services
You agree to use our website and services only for lawful purposes and in accordance with Malaysian law. You shall not:
- Use the website or services in any way that causes or may cause damage to SynxSoft or impairment of the availability or accessibility of the website
- Attempt to gain unauthorized access to any part of the platform, servers, or systems
- Reverse engineer, copy, resell, or exploit any portion of the software
3. Account Registration (For SaaS Users)
To use certain features of our SaaS platform, you may be required to create an account. You agree to provide accurate and up-to-date information. You are solely responsible for maintaining the confidentiality of your account credentials and for any activities under your account.
4. Payment Terms
Pricing, subscription fees, or service charges for our products will be detailed in your quotation, invoice, or contract. All payments are due as stated and are non-refundable unless otherwise specified. Late payments may result in service suspension.
5. Intellectual Property
All content, trademarks, service marks, logos, and software on this website are the property of SynxSoft Sdn Bhd unless otherwise stated. You may not reproduce, distribute, or exploit any content without our express written permission.
6. Service Availability and Changes
We reserve the right to modify, suspend, or discontinue any service (in whole or part) without notice. While we strive to provide 99.9% uptime on our SaaS platforms, we do not guarantee uninterrupted access.
7. Confidentiality
All client information shared with SynxSoft in the course of service delivery will be treated as confidential, unless such information is already publicly available or disclosed under legal obligations.
8. Termination
We reserve the right to suspend or terminate your access to our services immediately, without notice, for any breach of these Terms. You may also terminate your use of the services with written notice, subject to any active contract terms.
9. Limitation of Liability
To the maximum extent permitted by law, SynxSoft Sdn Bhd shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of data, loss of profits, or service downtime arising from your use of our services.
10. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of Malaysia. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.
11. Changes to These Terms
We may update or amend these Terms at any time. Changes will be effective immediately upon posting. Continued use of our website or services constitutes acceptance of the updated Terms.
11. Contact Us
If you have any questions about these Terms, please contact:
SynxSoft Sdn Bhd
Email: info@synxsoft.com
Website: https://www.synxsoft.com
